Services Network Manager

Job Title:	Services Network Manager
Experience:	10 to 11
Location:	Egypt, Cairo
Category:	Customer Service/Support, Engineering – Other
Description:	Developing and implementing service standards and procedures for the service delivery department Supervising other members of the service delivery team Allocates projects to the Technical Team, based on individual load and priorities Maintaining customer relationships and ensure successful delivery and customer satisfaction Updating service methods to improve overall efficiency Resolving any service problems and customer complaints Conducting periodic appraisals of team members and identifying areas for improvement Creating and presenting regular reports to senior management Present, promote services to existing and prospective customers Able to demonstrate flexibility and motivation, as well as problem solving capability and team working. Ensure that all tools required to do the scheduled tasks are available prior to the start of the project Liaise with a team of multi-skilled design engineers to propose perfect solutions Working closely with Team leaders network engineers to design, Configure enterprise networks . Participate in technical meetings Participate in customer site surveys Conduct on job training for customer users Develop all documents relevant to tasks in the project Develop all drawings related to tasks in the project Participate in the Integration test and Acceptance test Prepare Documentations according to customer technical specifications Opportunity to work with innovative technologies and be an integral part of the project lifecycle
Qualifications:	10 years Technical experience in a range of technologies including Routing, Switching, Collaboration, Security and Data center, CCIE certified is preferred Associate’s/College degree; BSc or relevant field. Strong Team Management Skills Excellent documentation skills Strong knowledge of network design documentation – HLD and LLD Network design validation and network LAN, WAN, Wireless, Security and Data Centre Strong customer facing experience, with the ability to converse with technical and non-technical stakeholders
Contact:	Apply

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