Application Support Specialist-Giza

 Published Date: November 23, 2021
Job Title:Application Support Specialist-Giza
Education:Bachelor’s Degree
Location:Egypt, Giza
Category:Customer Service/Support, IT/Software Development, Engineering – Telecom/Technology
Description:
  • Provide first level investigation and diagnosis.
  • Resolve service requests.
  • Escalate service requests that cannot be resolved within agreed timescales.
  • Follow up till the closure of the incident with second and third line support.
  • Log all relevant service request details and allocate categorization and prioritization codes.
  • Assist users with data conversion/migration.
  • Design, develop and maintain reports used by systems users.
  • Close all resolved requests and other calls.
  • Conduct user satisfaction call-backs/surveys as agreed.
  • Communicate with users – keeping them informed of incident progress, notifying them of impending changes or agreed outages, etc.
Qualifications:
  • BA in IT, Computer Science or Computer Software Engineering
  • 2+ years of experience in Technical / Application Support roles.
  •  Experience in supporting large-scale systems (ERP, financial, Project management ).
  • Hands-on experience in MySQL Databases and windows troubleshooting.
  • Excellent communication skills.

 

Contact:
Apply

Collected from:

Posted in Customer Service/Support Engineering - Telecom/Technology IT/Software Development