Travel Desk Officer

Purpose

Assist the travel desk team in handling the mobility operation for all business travels, and provide the best flight and accommodation options in line with budgetary guidelines and the firm’s travel and expense policy.

Duties/Tasks

1. Handle business travel arrangements for employees, clients, vendors, board members and trainers in coordination with PA’s.
2. Liaise between embassies and visa requesters: handle the online visa request submissions and contact embassies, schedule appointments, payments, etc.).
3. Maintain relationships with travel agencies, negotiate contracts and rates, and coordinate with them to select the best flight routes and prices.
4. Coordinate with the travel agencies to book the best flight routes and prices.
5. Maintain an updated database of most cost efficient airlines for frequent routes, direct travel routes, and travel agents to facilitate travel decision making.
6. Communicate with PAs to confirm itinerary details, routes, travel dates, financial considerations and any related issues, and notify them of any changes.
7. Keep track of all invoices with the designated travel agency and ensure that they are settled in a timely manner.
8. Review employee expenses to ensure they are in line with the firm’s travel and expense policy and forward to the Finance team.
9. Handle travel system errors and communicate with concerned team to solve it.
10. Ensure the system is always updated with all trips and any corresponding scanned documents.
11. Ensure compliance with all applicable AML/CTF rules and regulations as required in the conduct of your role.
12. Ensure timely completion of all relevant AML/CTF training provided by the Group.
13. Ensure response to AML, CTF & sanctions inquiries in a timely manner.

1. Bachelor’s degree in any discipline.
2. Fresh graduate with 1-2 years of relative experience.
3. Excellent customer service skills.
4. Excellent organizational skills.
5. Excellent negotiation skills.
6. Excellent Microsoft Office skills.
7. Excellent command of the Arabic and English.
8. Excellent communication skills (written, verbal and listening).
9. Able to build partnerships and work well in a team.
10. Can identify problems and refer/escalate complex issues to a higher level.
11. Detail oriented; ensure deliverables are always of a high quality.
12. Multi-tasker, with the ability to meet changing deadlines, and to prioritize and handle multiple tasks.