Junior Technical Studies Engineer

Job Title:	Junior Technical Studies Engineer
Education:	Bachelor’s Degree
Location:	Egypt, Cairo
Category:	Engineering – Mechanical/Electrical, Engineering – Other
Description:	Generate and process new sales leads as necessary Answer phone calls from customers and deals with problems as they arise Follow up with customers to make sure that they are satisfied with a particular product Moderate with other departments to make sure that the sales orders are met and final products are tested and delivered Provide any necessary data or reports to the Business Development team Exert attention to detail, as customers may have the same problems; reports the problems as necessary Arrange appointments with clients and related department/team Acknowledge customers by responding to emails, texts, and phone calls Update all contact information for clients Deal with any customer complaints and resolves the issue as necessary Does any necessary administrative work including filing reports or presenting sales team with necessary documents Making courtesy calls to customers following the product delivery and installations. Receiving and making after sales calls for customer satisfaction evaluations whilst maintaining the highest levels of courtesy and professionalism when dealing with customers calls. Arranging after sales appointments and allocating appropriately. Filing completed records or rearranging incomplete items. Ensuring that all after sales calls are recorded onto the company software for complete customer records. Ensuring that any outstanding work recorded on the satisfaction sheets is completed within as short a period as possible. Reporting Non-Conformance work, arranging solution, ensuring completion and record. In addition liaise with the Installation Manager to implement a long-term solution to minimize reoccurrence. Responsible of handling customers at the factory and delivering the finished products Follow up with the Design team and Assembly Line to finalize the required products Undertake other assignments as required
Qualifications:	University Degree in Business or Engineering is required Experience working in and having relationships with business to business customers Assertive, optimistic, resilient and welcomes change High level of analytical ability Problem solve through ability to assess pain points and develop solutions that meet the needs of the customer and the company. An understanding of manufacturing processes Ability to plan and organize through several project stages Strong PC skills Demonstrate excellent level of analytical ability, communication and interpersonal skills required to build relationships with team members and customers to solve problems and resolve issues Self-motivated, flexible, proactive and committed Good command of English Language
Contact:	Apply

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