IT Service Specialist – Help Desk

Job Title:	IT Service Specialist – Help Desk
Education:	Bachelor’s Degree
Location:	Egypt, Assiut
Category:	Installation/Maintenance/Repair, IT/Software Development, Engineering – Telecom/Technology
Description:	Installing and configuring computer hardware operating systems and applications. Talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues. Solving hardware or software faults4. Following diagrams and written instructions to repair a fault or set up a system. Supporting the roll-out of new applications. Setting up new users’ accounts and profiles and dealing with password issues. Responding within agreed time limits to call-outs. Responsible for following established IT processes and supporting new ones. Responsible for providing Reports on SLA service Level Agreement compliance, Service Desk Metrics and IT assets.
Qualifications:	Bachelor degree in Information Technology, Computer Science or communications engineering Got MSCA & CCNA Training Good analytical skills Good Interpersonal skills High level of accuracy and focus Multitasking and prioritization skills Technical Training in the software and hardware systems used
Contact:	Apply

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