IT Help Desk Agent

• Prepare workstations with computers and necessary peripheral devices (routers, printers, etc.)
• Install and configure appropriate software and functions according to specifications.
• Develop and maintain local networks in ways that optimize performance.
• Ensure security and privacy of networks and computer systems.
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
• Maintain records/logs of repairs and fixes and maintenance schedule.
• Diagnosis and Troubleshooting desktop, laptops, applications, internet and network infrastructure.
• Plan, organize, control and evaluate IT and electronic data operations.

Education

• BS in communication, Computer Science, MIS or similar field.

Experience

• At least 1 year experience.
• MCSE Certificate preferred.