Telesales Agent – Cairo

Job Title:	Telesales Agent – Cairo
Experience:	1 to 2
Education:	Bachelor’s Degree
Location:	Egypt, Cairo
Category:	Customer Service/Support, Sales/Retail
Description:	Obtains client information by answering telephone calls& verifying information. Determines eligibility by comparing client information to requirements. Establishes policies by entering client information; confirming pricing. Informs clients by explaining procedures; answering questions; providing information. Close sales presentations & meet sales goals in accordance with the development plan Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. Maintains call center database by entering information using ERP system. Handling customers’ inquiries over the phone providing the right & full information according to the call center guidelines. Answering Social Media inbox messages Identify and assess customers’ needs to achieve satisfaction Execute customers’ orders Handle customers complaints and answer customers inquiries Introduce the new services to the clients Raise any problem or technical issues to the technical support department Ensure customer satisfaction and clarity of all the necessary information and answer all inquiries.
Qualifications:	Excellent in English 1-2 years of experience in Telesales or Telemarketing Graduates only Problem Solving Skills Ability to receive inbound calls & make outbound calls Excellent computer skills
Contact:	Apply

Collected from: