| Job Title: | senior customer services specialist |
| Experience: | 5 to 7 |
| Location: | Egypt, Alexandria |
| Category: | Customer Service/Support |
| Description: | Interact with customers to provide information in response to inquiries, ensure customer satisfaction. • To resolve problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem and following up to ensure resolution. • Update client’s account data on the company database to follow up payment status, review contracted unit updates. • Update client’s records on CRM application to acquire any changes in the client information such as: (Contact person – Mobile – Address – Email). • Handle all the contract preparation process. • Respond to all inquiries related to the contract; expected delivery date or any changes/updates to the project phases. • Manage all the after-sales service with the clients. • Prepare all the reports and documentation regarding the clients. |
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