| Employer: | Tawadu International Company |
| Job Title: | IT Help Desk |
| Location: | Jeddah , Saudi Arabia |
| Category: | Information Technology |
| Description: | – Serve as the first point of contact for customers seeking technical assistance over the phone or email – Perform remote troubleshooting through diagnostic techniques and pertinent questions – Determine the best solution based on the issue and details provided by customers – Walk the customer through the problem-solving process – Direct unresolved issues to the next level of support personnel – Provide accurate information on IT products or services – Record events and problems and their resolution in logs – Follow-up and update customer status and information – Pass on any feedback or suggestions by customers to the appropriate internal team – Identify and suggest possible improvements on procedures |
| Qualifications: | |
| Salary: | Unspecified |
| Contact: |
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