Senior MIS / Performance Analytic Specialist

 Published Date: November 11, 2021
Job Title:Senior MIS / Performance Analytic Specialist
Education:Bachelor’s Degree
Location:Egypt, Giza
Category:Customer Service/Support, Analyst/Research
Description:
  • Align with business owners that all business activities are benchmarked, and accurately measured on COPC benchmarking on an ongoing basis to maintain and improve performance to the required status
  • Responsible to identify any sort of weaknesses including dropped metrics and aims to eliminate them ensuring documentation for a proper action plan
  • Initiate a data-driven quality strategy used to improve processes for the most failed metric to Improve the performance, Develop, implement, follow-up on the required action plans to meet targets on COPC benchmarking
  • Conduct improvement opportunity analysis in order to maximize Raya CX service offering and value-added to its clients
  • Creating on-time reports /PPT to support the decision-making process & Ensure audit (COPC – Internal Audit) Reporting related requirements are met across all projects
  • Providing the necessary information as the need arises to assist and support the implementation of all new project scope Including Process Maps/Documents + Designing Interactive Voice Responses and Customer Journey Maps compared with VOC (6 Sigma) according to the prioritization approach or Red flags
  • Align with all business owners that all business activities are benchmarked on Table – F on an ongoing basis & Identify On COPC benchmarking required metrics based on Audit (Such as COPC and Internal Audit) exhibits for each service type/client required metrics according to Statement Of Work
  • Studying positive or negative trends that determine the effectiveness of operations and effect on business productivity and profitability
  • Work closely with the Operations Manager & Program Manager to lead and drive improvement projects using structured improvement processes e.g. 6 Sigma
Qualifications:
  • Bachelor Degree
  • Six Sigma Green Belt is a must
  • Intermediate English
  • COPC
  • Excellent in MS PowerPoint
  • Call Center Experience
Contact:
Apply

Collected from:

Posted in Analyst/Research Customer Service/Support