Service Development Coordinator

• Work with Group Service Operations to progress Service systems by receiving their improvements requests & take it with IT development team.
• Work with Group Service operations team to establish new systems request for new products or dealerships as they are introduced.
• Convert the requirement to a development required document for the IT Department
• Ensure diligent and comprehensive usage of developed issues and enhancements, and drive system changes during rollout to enable ease of operational use and sustainability
• System Master files awareness & setup with alignment with the service operation team
• Follow up on developed projects with territories to make sure systems are utilized properly
• Liaise with the different departments (Prime Product, Finance, Accounting, …etc) to make sure any development will not negatively affect other departments
• Perform Business System tests after each and every development and approve promote the solution to production
• Schedule periodical meetings with IT department to check the progress on the service developments.
• Maintain, update and amend system Manuals
• Make sure updated manuals are distributed to all stakeholders
• Plan & provide system training as & when required for new system developments or enhancements
• Work side by side with the service operations team in providing the monthly/quarterly reports

Main competencies needed

• English (B2-C1)
• Advanced IT knowledge as system usage and software
• High Analytical Skills
• Ability to manage conflict, prompt action and decision making enabler
• High Communication and Negotiation skills
• High team work skills and multi culture oriented

Job Qualifications (Education, Experience, Specializations, Certifications)

• University degree.
• Minimum 3 years experience on Service Operations, and operating systems.
• Has a valid driving license and owns a valid passport.
• Willing to travel to medium risks territories when requested