| Employer: | Starlink |
| Job Title: | Outbound Manager |
| Location: | Qatar |
| Job Type: | Unspecified |
| Category: | Management |
| Description: | Role Title: Outbound Manager, Contact Centre Reporting to: Senior Manager, Contact Center Business Unit: Starlink QatarDepartment / Section: Contact Centre A. ROLE & CONTEXTPurpose:Starlink looking for highly Qualified & experienced Customer Service / Tele-Sales leader to perform exceptional service delivery and sales of telco Contact Centre Context:Working closely with the customer in terms of service delivery, maintaining customer relation, resolving gaps in BAU operations. Working directly with Team Leaders and Agents, client focal points and internal stakeholders to improve revenue generated from Tele-Sales through outbound calls to targeted segment of customers across multiple campaigns and achievement of KPI targets and day-to-day BAU Operations. B. ROLE ACCOUNTABILITIESResponsibilities:· Monitor performance and SLAs of outbound contacts to targeted customer base either through manual dialling or through Outbound Auto-dialer· Training the sales team, setting sales targets, monitoring team performance, implementing sales strategies, cultivating relationship with customers, and handling customer complaints· Writing sales scripts and customer answer sheets· Compiling and presenting sales reports· Understand customer needs and pitch appropriate service / products to increase customer usage and revenue highlighting the benefits of the service / products.· Inform all relevant information pertaining to the services / products· Achieve Tele-sales / conversions based on KPI Targets.· Provide guidance, instruction, direction and query resolution to Outbound Team Leaders and Agents.· Address customer problems/issues/concerns/queries/escalations/follow-ups/callbacks in reference to products, services rendered or customer interactions across all communication channels.· A good understanding of the product and services in the Telecom sector. |
| Qualifications: | |
| Salary: | Unspecified |
| Contact: |
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