Inbound Supervisor

 Published Date: November 9, 2021

Employer:	Starlink
Job Title:	Inbound Supervisor
Location:	Qatar
Job Type:	Unspecified
Category:	Customer Service and Call Center
Description:	Role Title: Inbound SupervisorReporting to:  Manager Business Unit: Call CenterDepartment / Section:  Ooredoo Call Center  A. ROLE & CONTEXTPurpose:To manage, coach and develop the contact centre team effectively in order to deliver the highest standards of customer service and maximise individual/team potential.Context:Call Center supervisor will organize and direct the staff of our call Center. He /she will be responsible for assessing their work and give them feedback to maximize performance. B. ROLE ACCOUNTABILITIESBusiness orientation Achieve the SL and Efficiency KPIs Ensure Profitability of the Business Unit Liaise with Ooredoo for day-to-day operations Planning & Organising & Problem Solving Hiring and onboarding new employees Assisting in the formulation of targets for individuals and teams Anticipate escalation and take over calls when needed Communicating, negotiating & influencing Generate more Business from the Business Unit A good understanding of the market dynamics in the Telecom sector Manage the Floor related issues
Qualifications:
Salary:	Unspecified
Contact:	Apply

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Posted in Customer Service and Call Center