Call center / Pharmacist

 Published Date: November 9, 2021
Job Title:Call center / Pharmacist
Location:Egypt, Gharbia
Category:Customer Service/Support, Medical/Healthcare, Pharmaceutical
Description:
  • Managing large amounts of inbound and outbound calls in a timely manner
  • Following call center “scripts” when handling different topics
  • Identifying customers’ needs, clarify information, research every issue and providing solutions
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
  • Fulfills requests by clarifying desired information; completing transactions; forwarding requests
  • Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
  • Maintains call center database by entering information.
  • Answers inquiries by clarifying desired information; researching, locating, and providing information
Qualifications:
  • Customer Focus
  • Customer Service
  • Data Entry Skills
  • Active Listening
  • Verbal Communication
  • Building Relationships
  • People Skills
  • Problem Solving
  • Multi-tasking
Contact:
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Posted in Customer Service/Support Medical/Healthcare Pharmaceutical