Customer Service Supervisor

• Ensure that customer service team has excellent communication, problem solving, and professional email/call etiquette skills for achieving customer satisfaction.
• Ensure that customer complaints are resolved in a professional manner.
• Provide supervision and technical assistance to customer service team to attain departmental and organizational goals.
• Determine work procedures, work schedules, and workflow for customer service staff.
• Ensure that the customer inquiries are handled and answered in a timely and accurate fashion.
• Develop standard procedures and policies for improving the service provided to customers.

• Fluency in English is a must.
• Excellent Communication Skills. 
• 5 – 7 years of experience in customer service field, 2 of them in a supervisory role. 
• Customer orientation and ability to adapt/respond to different types of characters.
• Ability to multi-task, prioritize, and manage time effectively.
• Telesales background is a must. 

What we Offer: 

• Attractive Packages 
• Learning opportunity and career progression
• Medical and Social Insurance