| Employer: | Redington Gulf |
| Job Title: | Customer Support |
| Location: | Doha, Qatar |
| Job Type: | Unspecified |
| Category: | Support Services |
| Description: | Accurate diagnosis of the issue in the laptop/ printer/ desktop in time2. Ensure that there is minimum quote rejection from the customer.3. Doing the L1 – L4 repair, as required.4. Repair with minimum parts usage.5. Doing ‘First time right’ to ensure minimum re-repair cases6. Maximum utilization of the scrapped laptops through spare part cannibalization.7. Forecasting optimum buffer spare parts for the parts team to procure it.8. Quality check of all the units before handing over the repaired device to the customer9. Ensuring that the TAT and agreed SLAs are met10. Managing escalations of customer Work Location-DohaExperience- 3+ |
| Qualifications: | |
| Experience: | Min: 3 Max: 8 |
| Salary: | Unspecified |
| Contact: |
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