Software Technical Support Engineer

Job Description

Software Technical Support Engineer performs a variety of implementation, deployments, and troubleshooting requiring a wide knowledge of; company products, database engines, operating systems.

Responsibilities:

 Software Technical Support Engineer, as part of the team, will be responsible for:

• Company application administration; Deploy, configure, integrate and test the implemented solution based on Technical and Business requirements.
• Company application troubleshooting and support during UAT and production.
• Customer Support and Customer Training.
• Work with multiple teams for the successful resolution of issues and incidents.
• Open to flexible working conditions including after-hours scheduled application maintenance and support.
• Creating Microsoft SQL Server and Oracle Databases scripts to identify and correct data integrity issues in customer’s data

• Bachelor’s degree in Engineering or Computer Science.
• 1-3 years (s) of experience in the Application/SW support position
• Gender: Males

Technical Skills:

• Hands-on experience in Microsoft SQL Server and Oracle Databases scripts is a plus
• Knowledge of IIS and TomCat application servers is an advantage
• Variety of technologies including database principles, MS Excel skills, SQL, hardware/software, operating systems, and networking.
• Linux knowledge
• Good knowledge of Ticketing System