Customer Support Representative

 Published Date: November 3, 2021
Job Title:Customer Support Representative
Education:Bachelor’s Degree
Location:Egypt, Cairo
Category:Customer Service/Support
Description:
  • Handle all incoming/outgoing calls.
  • Handle and solve all inquiries, requests, and complaints.
  • Communicate with other departments all relevant customer inquiries if applicable.
  • Follow up on customer orders
  • Inform customers with complete and comprehensive understanding of company’s products and services.
  • Customer retention
  • Follow communication procedures, guidelines, and policies
  • Attract potential customers by answering product and service questions, suggesting information about other products and services.
  • Assist in testing new methods and tools aimed at improving customer support processes.
Qualifications:
  • Good verbal and written communication skills (Arabic & English).
  • Ability to multi-task, prioritize and manage time effectively.
  • Decision maker and ability to overcome difficulties.
  • Attention to detail, taking the initiative.
  • Ability to understand and empathize issues.
  • Ability to handle and remain polite with angry and uncooperative customers.
  • Bachelor’s degree holder.
  • Experience in customer service or fashion is a plus.
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Posted in Customer Service/Support