IT Operation Specialist

Job Title:	IT Operation Specialist
Location:	Egypt, Giza
Category:	IT/Software Development
Description:	Resolve issues escalated by Contact Center and different reported Channels Provide support and guidance to stakeholders via help desk Provide 1st level of Support. Manage contracts with vendors (e.g. development platforms, telecommunication companies, password managers) and software licenses Co-develop IT policies and practices Work closely with a multidisciplinary team (Backend developers, Development manager, QA engineer, Product Owners) oriented to continuous delivery Work across the entire product life cycle: concept, design, development, deployment, testing, release, support Construct and verify (unit test) software components to meet design specifications Follow up regular upgrades for all software/hardware and applications. Installation for all new software and application for external/ internal projects Low level design and Solution documentation for internal and external projects. Perform new services POC for internal customers Participate in service failover testing. Manage and document system configurations. Integration of user-facing elements developed by front-end developers Rapidly fix bugs and solve problems Monitor network infrastructure and systems functionality
Qualifications:	BSc/BA in Computer Science, IT or relevant field Very good command in English language speaking and writing. Experience with system installation, configuration and analysis Thorough knowledge of networks and cloud computing Ability to manage multiple projects Outstanding communication skills Problem-solving aptitude
Contact:	Apply

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