Product Technical Support Engineer

In CorporateStack we take customer satisfaction very seriously: building a fantastic product and providing the most outstanding service to our customers. We are looking for a product Technical Support Engineer to join our expanding Customer Experience team in Egypt! 

As a product Technical Support Engineer, you will use critical thinking and problem-solving skills to manage complex end-user support issues. With an excellent understanding of our product, the person in this role will have expert-level knowledge of CorporateStack and the details of complex workflows, integrations, automation, issue resolution, reporting tools, and more. You will cooperate with our internal teams to ensure high-quality handoff and communication to internal product owners.

About The Role

• manage in-depth troubleshooting and handle the most complex customer inquiries 
• perform and handle the assigned cases by providing the best support solution
• Investigate in-depth the issues by isolating the problem and searching application logs
• Reference technical documentation and help in building internal knowledge base content where gaps may be present 
• closely cooperate with the product team to ensure transparent communication and efficient issue resolution 

Your Experience & Skills

• minimum of 2 years of experience in technical support. 
• Good Knowledge of B2B and SaaS products is preferable 
• Commitment and a solid drive to provide delightful customer experiences and the tenacity to drive issues to resolution. 
• Excellent interpersonal skills and multitasking abilities
• Superb written and verbal communication skills
• Positive attitude, empathy, and high energy