Call Center Agent

•  Contact potential or existing customers to inform them about a product or service using scripts

•  Answer questions about products or the company

•  Ask questions to understand customer requirements and close sales

•  Direct prospects to the field sales team when needed

•  Enter and update customer information in the database

•  Take and process orders in an accurate manner

•  Handle grievances to preserve the company’s reputation

•  Contact potential or existing customers to inform them about a product or service using scripts

•  Answer questions about products or the company

•  Ask questions to understand customer requirements and close sales

• Keep records of calls and sales and note useful information

Education:

 Bachelor’s degree of any related discipline.

Other Qualifications

• Technical background is a must in the same field.
• Contacting potential or existing customers to inform them about a product or service using scripts
• Answering questions about products or the company
• Asking questions to understand customer requirements and close sales
• Proven track record of successfully meeting sales quota preferably over the phone
• Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
• Ability to learn about products and services and describe/explain them to prospects
• Excellent knowledge of English
• Excellent communication and interpersonal skills
• Cool-tempered and able to handle rejection
• Outstanding negotiation skills with the ability to resolve issues and address complaints
• Previous experience in Software Companies will be a big asset

Proven experience as a Call Center Agent / tele-sales representative or other sales/customer service role