Senior Digital Services Engineer

 Published Date: October 26, 2021
Job Title:Senior Digital Services Engineer
Experience:3 to 5
Location:Egypt, Giza
Category:IT/Software Development
Description:
  • Firstline support for call center employees.
  • Manage internal and external communications with service providers.
  • Manage call center environment and customizations.
  • Troubleshooting call center and channel communications.
  • Conduct risk assessment and mitigation.
  • Manage IVR platform and call routing.
  • Reporting and operation optimization.
Qualifications:
  • Bachelor’s degree in Computer Science, communications, or electronics engineering
  • 3+ Years of experience.
  • Very good experience SIP, and telephony systems.
  • Excellent communication skills and customer support practices.
  • Excellent experience in problem solving and troubleshooting.
  • Conduct risk assessment and mitigation. 
  • Good knowledge in IP infrastructure.
  • Knowledge in call center support (IVR platforms, call routing).
  • Basics of project management skills.
  • Experience in reporting and operation optimization. 
Contact:
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Posted in IT/Software Development