Call Center Manager

 Published Date: October 26, 2021
Job Title:Call Center Manager
Experience:6 to 8
Education:Bachelor’s Degree
Location:Egypt, Cairo
Category:Customer Service/Support
Description:
  • Ensure Customers inquiries are answered promptly.
  • Assist and support the call center Supervisors in handling customer traffic.
  • Manage and monitor all activities of a call center on a daily basis.
  • Mentor, guide, and assist the call center Supervisors to achieve set objectives and targets.
  • Schedule and monitor all call center activities.
  • Handle training issues of call center personnel.
  • Ensure compliance with established procedures and regulations.
  • Manage, upgrade and update customer databases.
  • Manage financial activities of a call center within the budget limits.
  • Review results with management and identifies training needs.
  • Evaluate the team leaders according to their performance with their teams.
Qualifications:
  • Analytical skills to interpret data and trends.
  • the ability to set, meet and exceed targets.
  • Excellent in Problem Solver and in motivating the employees.
  • Excellent with CRM systems and practices.
  • Excellent with ERP and practices.
  • ability to work under pressure, manage your time effectively and work on your own initiative
  • Certified Customer Operations Performance Center (COPC). (Preferred).
Contact:
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Posted in Customer Service/Support