Senior Service Desk – Cairo

 Published Date: October 26, 2021
Job Title:Senior Service Desk – Cairo
Experience:3 to 5
Location:Egypt, Cairo
Category:Customer Service/Support, IT/Software Development, Engineering – Telecom/Technology
Description:
  • Technical issues involving Microsoft’s full suite of business applications and operating systems
  • Advanced hardware and software support, maintenance and updates for desktops, printers, and mobile devices
  • General hardware and software support for servers, firewalls, switches, and wireless access points
  • Logging client issues correctly in our ticket management system.
  • On-site staffing and/or on-site assistance acting as a team with junior and senior technicians to resolve issues
  • Advanced workstation setup and configuration
  • Project assistance
  • Facilitate new user setups and orientations
  • Documentation and procedure writing and review
  • Because of the breadth of technologies Applied Tech supports, L2 Senior Specialists are expected to proficiency in the majority of the technologies including Windows and/or Apple operating systems
Qualifications:
  • Bachelor’s degree in Computer science/ engineering.
  • Knowledge about CCNA, MCSA, CCNP, MCSE.
  • Microsoft Exchange (On-Premises and Online)
  • General understanding of networking including DNS, DHCP, TCP/IP
  • Microsoft Server technologies including Active Directory, File/Folder Permissions, Print Management, Remote Desktop, etc.
Contact:
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Posted in Customer Service/Support Engineering - Telecom/Technology IT/Software Development