Customer Service Agent

Job Title:	Customer Service Agent
Experience:	1 to 2
Education:	Bachelor’s Degree
Location:	Egypt, Cairo
Category:	Customer Service/Support
Description:	Supports and provides superior service via phones, e-mails and faxes as a receiver and caller and follow-up on customer inquiries and complaints that is not fulfilled or resolved on queue ensuring full customer satisfaction. Answers inbound calls and responds to customer requests to ensure customer satisfaction. Provide quality, efficient and non-judgmental telephone customer service to internal and external customers. Maintains the agreed on average handling time as defined by Contact center Management guidelines to ensure ease of accessibility and maintain the agreed on SL. Use questioning, trouble shooting and listening skills that support effective telephone communication and help in solving the customer’s problems & complaints to ensure achieving the FCR target. Builds customers’ interest in the services and products offered by the company and offers cross-selling and/or up-selling the company’s solutions, products, & services whenever possible which will guarantee the business continuity and contribute in achieving profit share and raising up the ARPU. Updates the existing database with changes and the status of each customer/prospective customer whenever required and complete call logs and reports so that we have a valid reference and database for our customers to ensure proper planning & to guarantee taking the right decisions.
Qualifications:	Graduates Fluent to native English Speakers Excellent communication skills Customer service experience is a plus
Contact:	Apply

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