Training & Development Associate

InstaShop, headquartered in Dubai, is the leading online marketplace for supermarkets, pharmacies, pet shops & other businesses in the Middle East. With a young & motivated team & an office resembling the ones of startups in San Francisco, InstaShop is the right company for individuals passionate about adding value within a fast-growing technology company.

The Training and Development Associate plays a key role in raising the shops performance through coming up with creative learning techniques and methodologies. He/She will be continuously synchronizing with the Quality Assurance Department and the Operations to identify training needs enabling him/her plan and administer training sessions with prioritization; his/her training should be measured with KPIs and reports to ensure the value provided.

Primary responsibilities

·       Identify and assess the training needs of the shops & prepare monthly/weekly training schedules.

·       Train shops on company policies, operating procedures & customer service protocols

·       Prioritize the areas that require improvement

·       Track improvement & progress expected after the trainings and report the key findings and suggestions to the operations team

·       Maintain the database of all trained shops’ employees

·       Design and create training manuals

·       Identify progressive tools and technology enablers that will improve operating procedures

·       Ensuring that all our technical solutions in the shop work properly (tablets, desktops, etc.)

Requirements

·       Outstanding in public speaking and audience engagement and management

·       Superb clarity in communication

·       Commercial & Technology awareness.

·       Business Bachelor/Masters preferred