QA Specialist

Responsibilities:

• To assist in optimizing business/agents’ productivity and performance through QA initiatives and programs.
• To streamline QA processes and workflow which includes calls screening and workflow Audit of Agents.
• To organize and conduct one to one coaching sessions with agents to increase performance and promote a work-friendly atmosphere.
• To achieve operational efficiency through the utilization of QA resources to boost business potential/revenue.
• To ensure sustainability/business continuity through proactive measures in loss prevention and productivity/performance/attendance control.
• To partner and coordinate with supervisors and Operation Manager to ensure alignment for any major decisions and actions in specific cases.
• To Communicate and  report changes in the operations and business targets.
• To perform other tasks as assigned.

• 1-3 years in a BPO/Customer service position.
• Native Arabic and fluent English.
• Must possess effective verbal and written communication skills
• Good presentation and interpersonal skills.
• Excellent organizational and planning skills.
• Strong attention to detail, superior listening skills.
  
  We offer:
• Compensation package based on demonstrated experience.
• Engagement with a major international group.
• Hands-on experience with industry-defining innovative trends.
• Growth opportunity for interested individuals.
• International and multicultural experience.
• Unlimited professional development.

Modern office with all facilities and relaxation areas, located in one of the best and advanced business areas in Cairo.