Account Manager

We are looking for a qualified account manager to join our account team. we are a software agency  You will supervise account representatives to ensure customer needs are met. You will also be responsible for creating new business by identifying profitable opportunities.

If you’re customer-oriented with a ‘can do’ attitude, this position is for you. Our ideal candidate has a drive for achieving goals and maintaining a great customer experience. We also expect you to suggest forward-thinking ideas to promote our brand.

Ultimately, you should be able to increase sales and build successful long-term client relationships.

Responsibilities

• Set sales targets and specific performance metrics, aligned with business strategies
• Supervise and support account managers and representatives to ensure client satisfaction
• Communicate with clients at a senior level to resolve issues and inquiries
• Generate innovative ideas to support customers and boost brand awareness
• Use client feedback to improve customer experience
• Report on sales results on a regular basis and suggest improvements
• Identify and approach potential clients
• Ensure brand consistency
• Stay up-to-date with product launches and provide support to clients and the sales team
• Organize meetings with the sales team to ensure all members are on board and deliver within deadlines

• Proven work experience as a Senior account manager
• Hands on experience with CRM software and MS Office (particularly MS Excel)
• Familiarity with sales performance metrics
• Excellent communication skills with a customer service attitude
• Team management skills
• Strong analytical and organization skills
• BSc degree in Business Administration, Sales, computer science or  relevant field
• Software knowledge is preferred