Front Office and Guest Relations Manager

 Published Date: October 18, 2021
Job Title:Front Office and Guest Relations Manager
Experience:3 to 5
Location:Egypt, Cairo
Category:Administration, Customer Service/Support, Hospitality/Hotels/Food Services
Description:
  • Provide upscale guest service experiences for patients throughout their stay.
  • Analyzing patients feedback and providing strategic direction to continuously improve overall rating
  • Responding to patients needs and anticipating their unstated ones.
  • Rounds in ICU, CCU and inpatients.
  • Sending report for cash and credit patients with doctor name and required procedures or service to be sent to the call center for follow up
  • Sending rounds reports with bed numbers and nursing ratio.
  • Maintains a continuous patient satisfaction level to all patients by preventing or handling their complaints either official or unofficial so they can be resolved effectively and efficiently.
  • Boost word of mouth by providing best-in class service before, during and after patients stay.
  • Holding patients satisfaction surveys for diverse hospital services.
  • Follow up the complaints with management till resolving it and provide Patients with appropriate feedbacks within a strict time limit.
  • Handling the DAMA cases.
  • Redefine evaluation criteria to increase patients satisfaction.
  • Ensuring and providing flawless, upscale, professional and high class Patient service experiences.
  • Review the performance of each team member at the departmental objectives discussion appraisal.
  • Ensure special guests( VIPs) receive personalized services.
Qualifications:
  • Bachelor degree
  • Excellent command of English
  • Outstanding communication abilities
  • At least 3 to 5 Years of Experience in the same position, Preferable in Hospitals or Hotels.
  • Excellent communication and people skills
Contact:
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Posted in Administration Customer Service/Support Hospitality/Hotels/Food Services