Call Center Agent

 Published Date: October 16, 2021

Employer:	Boutiqaat
Job Title:	Call Center Agent
Location:	Hawali, Kuwait
Job Type:	Full Time Employee
Category:	Customer Service and Call Center
Description:	Answer incoming calls and respond to customer’s emails Management and resolve customer complaints Sell products and place customer orders in the computer system Identify and escalate issues to supervisors Provide product and service information to customers Research required information using available resources Research, identify, and resolve customer complaints using applicable software Process orders, forms, and application Route calls to appropriate resources Document all call information according to standard operating procedures Recognize, document, and alert the management team of trends in customer calls Follow up customer calls where necessary Upsell products and services Complete call logs and reports Other duties as assigned
Qualifications:	High school diploma or equivalent Proficient in relevant computer applications 1-3 years of experience in a call center environment Knowledge of customer service practices and principles Excellent data entry and typing skills Superior listening, verbal, and written communication skills Ability to handle stressful situation appropriately
Gender:	Female
Salary:	Unspecified
Contact:	Apply

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Posted in Customer Service and Call Center