Reporting Analyst

 Published Date: October 1, 2021
Job Title:Reporting Analyst
Education:Bachelor’s Degree
Location:Egypt, Cairo
Category:Analyst/Research
Description:

PURPOSE OF JOB

To ensure that the SYKES operation in Cairo & Edinburgh has their performance visibility though out delivering overall Sites – accounts and individual performance reported on Daily-Weekly-monthly manners on the agreed time and with a high level of accuracy.

KEY RESPONSIBILITIES

  • Perform accurate & Timely Reports
  • Execute work instructions and processes as documented
  • Participates in delivering the OMD objectives, daily, weekly, monthly & annually
  • Participate in audits of OMD to ensure consistency and accuracy
  • Proactively communicates with the OMD Supervisor/Manager concerning deliverables
  • Adheres to the SYKES WFM Standards
  • Meets OMD Service Level Agreements for both internal and external customers
  • Responds creatively to work challenges and proactively makes recommendations
  • May perform other additional duties and responsibilities as assigned
Qualifications:

EDUCATION and EXPERIENCE

  • Graduate
  • Fluency in the English Language
  • Call center experience
  • Reporting or WFM experience
  • Advanced knowledge of Microsoft Excel
  • Good Knowledge of SQL and Power BI is a plus
Contact:
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Posted in Analyst/Research