Customer Care Representative

Job Title:	Customer Care Representative
Experience:	1 to 5
Education:	Bachelor’s Degree
Location:	Egypt, Cairo
Category:	Administration, Customer Service/Support
Description:	Build expert and dynamic knowledge of company products and services, building a new client base and making clients interested in the company’s projects on an ongoing basis. Provide support and assistance to customers over the phone, by mail, and through social media. Coordination with all departments to be the link between the client and all departments of the company. Build rapport with customers by engaging with them in an inviting, friendly, and professional manner, to deliver exceptional experiences nurture lasting relationships Research information using available resources to satisfy customer inquiries Update the client’s data base on regular basis and reporting the updates to direct manager Handle customers’ documentations like (reschedule and approval, contracts letters, cancellation requests, etc. …) Handle customer complaints and different requests in a timely and professional manner. Meet daily personal/team qualitative and quantitative targets by recommending and explaining benefits of additional company services, and seizing opportunities to sell products and services whenever possible Maintain daily recordings, and log and document issues and resolutions in an electronic database for sales and executive management teams to review Prearrange customer visits, contracts and units handing over and follow up with the clients on the construction process Follow up with customers throughout the year and send Compliments on occasions Prepare daily productivity report and forwards to CSM
Qualifications:	Excellent communication skills Presentable. Demonstrates a positive, enthusiastic, friendly attitude Customer orientation and ability to adapt/respond to different types of characters. Ability to multi-task, prioritize, and manage time effectively. Excellent Communication and Soft Skills Strong phone contact handling skills and active listening University Graduate is a must.
Contact:	Apply

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