Technical Support Engineer / System Engineer

Job Title:	Technical Support Engineer / System Engineer
Experience:	1 to 3
Education:	Bachelor’s Degree
Location:	Egypt, Cairo
Category:	Installation/Maintenance/Repair, IT/Software Development, Engineering – Telecom/Technology
Description:	System installation & configuration. Interface with clients (Training, Requirements Collection). Quickly find workarounds to customer live issues, and pass details to dev-team. Build proper documentation as User Guide and Troubleshoot Guide. Monitoring System health. Qualify new system features with QA team (Customer-Oriented Qualification). Work on Proof-of-Concept for new system features. Generate Custom Data-Analytics reports from raw-data (SQL). Proactively suggest automation flows to current “Support Manual Jobs”. On-site support for issues needing physical intervention.
Qualifications:	Motivation and Dedication are key requirements Graduate of Computer-Science / Computer-Engineering or related grade (fresh or experienced) is a MUST Very good knowledge of working with SQL is a MUST Very good Communication skills Very good command of English Excellent analytical & problem solving skills Advanced level working with MS Excel (VLOOKUP, Pivot, Charts … etc) Software Development background (.NET, Web) is a plus Awareness of Software development life-cycle is a plus Hardware knowledge is a plus Organized, flexible and able to manage several tasks Ability to work under stress 28 years old at most
Contact:	Apply

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