CRM Administrator

 Published Date: September 29, 2021

Job Title:	CRM Administrator
Experience:	1 to 2
Education:	Bachelor’s Degree
Location:	Egypt, Cairo
Category:	Administration, IT/Software Development, Engineering – Telecom/Technology
Description:	Job Description Administrate and support of Salesforce.com including configuration updates to security, sharing rules, profiles, roles, custom objects, fields, record types, update page layouts and validate rules, reports, dashboards, etc. Design, configure, test, document, and deploy high quality business solutions on the SFDC platform based on industry best practices as well as business needs. Manage the process of implementing improvements and new functionality in SFDC application. Deliver support and solutions for break/fix issues. Communicate and collaborate with other technical resources and internal stakeholders regarding status, technical issues and creative solutions to support business requirements. Create and maintain documentation on processes and application configuration. Identify system inefficiencies/gaps, troubleshoot operational issues and explore opportunities for updates. Stay current on new Salesforce features and functionality and provide recommendations for process improvements. Support the governance model by working closely with all system partners to ensure minimal impact to organizations within the shared Salesforce instance. Support and maintain Natterbox call center solution. Natterbox Product enhancement.
Qualifications:	Job Requirements Computer Science Bachelor’s Degree or related. Customer focus, excellent verbal and non-verbal communication Strong analytical, quantitative, and problem-solving skills. Sense of ownership, proven ability to think strategically. Excellent leadership skills. Eagerness to learn.
Contact:	Apply

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Posted in Administration Engineering - Telecom/Technology IT/Software Development