Warehouse Manager

Inbound Process and Team Management

• compliance management in line with inbound volume projection and schedule
• Liaise with appropriate departments (commercial team, vendor management team, and finance department) on prioritization and reconciliation of items be inbounded.
• Ensure quality checks and enforce proper packaging guidelines on all items to be inbounded

Inventory Process and Team Management

• Performance management – ensuring out of stock is within monthly target, regular cycle count is carried out and reported.
• Continuous storage capacity assessment and management.
• Improve picking efficiency by enforcing standardization of SKUs storage
• Ensure all items from inbound, order processing, and aftersales are put-away into location within defined SLAs
• Organize quarterly cycle count with finance and external auditors
• Organize offline sales for defective and defective damaged items
• Advise commercial team on aged and slow-moving SKUs to be discounted and sold online

Outbound Process and Team Management

• Manage the outbound process including Pick, Sorting, Pack Ship of all types of orders within SLA
• Capacity planning in line with weekly volume projection and schedule
• Responsible for managing the projection, utilization, and storage of packaging materials
• Responsible for the management of daily order transactions and ensure smooth operations amongst related departments i.e. inbound, inventory, Order processing, Network, etc.
• Performance management including benchmarking with other countries, appraisals, and team coaching

Cost Reduction

• Continuously find innovative ways to reduce cost across all warehouse operations
• Reduction of loss due to theft and damaged items
• Improve efficient usage of work tools and materials handling

Team and Process Management

• Capacity planning, team allocation, and monitoring of tasks and duties
• Performance management including appraisals and team coaching
• Regular 5S audits/spot checks to ensure the quality of the process and provide clear and visible feedback on findings
• Continuous process improvement be driven by suggestions on systems improvements
• Escalate issues to senior management within an appropriate time frame and provide the head of fulfillment with the end of day/shift handover information

Required Qualifications

• Bachelors. Degree (Business Administration, Logistics- supply chain, Economics, Engineering)
• Advanced Excel to create macros, pivot tables, vlookups, analytical capabilities, and workbooks.
• Relevant professional certification in Logistics or supply chain management will be an added advantage

Relevant Experience

• Minimum of 5 years FMCG, or warehouse management experience 
• Ability to negotiate and communicate in flawless English, French, and/or Arabic (depending on base location) 
• Demonstrated competency in data reporting and analysis 
• Experience or high level of comfort in logistics operations

Skills and Competences

• Excellent communication skills both written and verbal 
• Familiarity with working in a culturally diverse environment 
• Excellent People, Problem-solving, Negotiation, Time management, and Coordination skills. 
• Self-Driven and great independent follow-through Ability 
• Strong entrepreneurial skills, leadership, and drive 
• Ability to work in a fast-paced environment