ServcieDesk officer

 Published Date: September 27, 2021
Employer:Olayan saudi holding company
Job Title: ServcieDesk officer
Location: Riyadh, Saudi Arabia
Category:Information Technology
Description:
  • Managing service requests, problems and incidents
  • Addressing IT concerns of all departments in the organization
  • Tracking customer issues
  • Enabling employee onboarding
  • Monitoring reports and metrics
  • Tracking and automating calculation and/or enforcing of employee time allocations on service requests – This enables the tracking of employee productivity and documents incidents that prove to be the most time-consuming.
  • Automating remediation and escalations with rules-based procedures – This allows for identification of key characteristics of reported incidents and routing them to the appropriate pool of technicians.
Qualifications:
  • Customer service.
  • Communication skills.
  • Ability to learn quickly.
  • Troubleshooting/problem-solving skills.
  • Ability to work under pressure.
  • Adaptability.
  • Teamwork skills.
  • Interpersonal skills.
Education:Bachelor's degree / higher diploma
Salary:Unspecified
Contact:
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Posted in Information Technology