| Job Title: | Maintenance Manager |
| Experience: | 5 to 7 |
| Location: | Egypt, Cairo |
| Category: | Medical/Healthcare, Engineering – Other |
| Description: | 1. Set the objectives of after-sales service including maintenance and spare parts and ensure that they are achieved. 2. Conducting a survey and evaluation of current customers 3. Develop plans aimed at reactivating non-active customers and improving the quality of services provided. 4. Raise the level of service provided to existing customers including training and retraining of customers and raising the volume of sales of solutions. 5. Monitor costs and ensure that they are as planned and work to avoid any increase in them. 6. Ensure that the company’s policies and standards are properly implemented, including warranty methods, equipment usage and service concept. 7. Ensuring that the company’s price policy is applied effectively 8. Supervising the development and implementation of the technical training plans necessary to raise the level of technical competence of the employees in the department. 9. Develop methods of work and procedures to reach the optimal use of technical capabilities 10. Evaluate the level of services provided to customers and propose and address the problems facing the administration. 11. Improve customer satisfaction by meeting management needs based on company policy 12. Ensuring that customers are taken care of and that problems and complaints related to them are resolved. 13. Analyze all indicators and data that help to develop the volume of work and attract new customers and stimulate sales. 14. Prepare the necessary reports on performance, work progress and more, and submit them to the Director of Business Development and the Director General. |
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