Fleet Administrator-Leasing | Hertz

Employer:	Al Futtaim Group
Job Title:	Fleet Administrator-Leasing \| Hertz \| Dubai
Location:	Dubai, United Arab Emirates
Job Type:	Unspecified
Category:	Administration
Description:	About The Role To improve overall customer satisfaction by ensuring that the customer is dealt with in a pleasantand professional manner by adhering to agreed Hertz standards concerning Vehicle delivery and collection, service and maintenance, end of contracts, exchanges and transfers. Key Accountabilities Acting as a mentor to the drivers to help them understand the importance of delivering a great customer service experience. Ensure they understand what is expected from them at work to meet the overall department targets. Take on ownership of additional reporting such as Service Booking Report & Comments on Replacement Vehicles, Pre Lease & New Lease Report, Delivery of Ready Lease Vehicles. Attend to customer queries concerning service and maintenance, technical and accident repairs. Book the vehicle for its periodic service and maintenance based on its current mileage. Ensure KPIs for key accounts reference service and maintenance is met and exceeded at all times. Ensure all policies and procedures relating to Customer Query Handling, Complaints resolution are strictly adhered to, to ensure customer satisfaction. Where required customer challenges are escalated to the Supervisor/Manager as per process agreed Ensure all Transactions/exchanges are update online within the agreed SLA. Ensure all completed documents are scanned and filed as per agreed policies and procedures.
Qualifications:
Education:	High school or equivalent
Salary:	Unspecified
Contact:	Apply

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