Call Center Agent

 Published Date: September 16, 2021

Job Title:	Call Center Agent
Location:	Egypt, Cairo
Category:	Customer Service/Support
Description:	Manage large amounts of inbound and outbound calls in a timely manner Follow communication “scripts” when handling different topics Identify customers’ needs, clarify information, research every issue and provide solutions Provide service information to customers Follow up customer calls where necessary Meet team qualitative and quantitative targets
Qualifications:	Some experience in a call center or customer service environment Strong phone and verbal communication skills along with active listening Attention to details Familiarity with CRM systems and practices Good data entry and typing skills Customer focus and adaptability to different personality types Ability to multi-task, set priorities and manage time effectively Graduated
Contact:	Apply

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Posted in Customer Service/Support