Program Assistant ”English Language Program”

• Conduct and correct placement tests and place (walk ins and corporate) in their test takers levels on PRO-CLASS.
• Conduct placement tests in the office and outside the office as needed.
• Create certificates and grade reports.
• Create and share public course schedule.
• Ensure accurate data are entered and maintained for public, closed and test prep classes on PRO-CLASS.
• Ensure that customer surveys are conducted regularly, and feedback is shared with teachers and management.
• Collect and analyze training program data monthly (quantitative and qualitative) and make recommendations to Education Manager.
• Ensure that certificates are created for the walks – in and corporate students.
• Handle OSP, grade reports, and certificate as required.
• Coordinate with English Language Program Manager and Associate Manager as needed on teachers’ issues.
• Maintain trainers/instructors’ database.
• Conduct evaluations for sponsored programs and grants.
• Help contact clients for different purposes.
• Liaison with clients regarding complaints and requests.
• Reports clients’ complaints to the EL Senior Specialist.
• Work shifts if needed.

Qualifications and Skills:

Required:

• Bachelor’s degree in any relevant field.
• Very good English language verbal & written skills.
• Proficient user of MS Word and Excel.
• Ideally, 1+ years of experience in customer service and/ or English program logistics.   

Preferred:

• Excellent customer service skills.
• Attention to details.
• Organizational and problem-solving skills.
• Ability to handle multiple tasks at one time.
• TOEIC score of minimum 600 or equivalent.