| Job Title: | Software Support Engineer |
| Experience: | 2 to 5 |
| Location: | Egypt, Cairo |
| Category: | IT/Software Development |
| Description: | • Install and configure computer operating systems and applications • Monitor and maintain computer systems and networks • Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues • Troubleshoot system and network problems, diagnosing and solving hardware or software faults • Provide support, including procedural documentation and relevant reports • Follow diagrams and written instructions to repair a fault or set up a system • Support the roll-out of new applications • Set up new users’ accounts and profiles and deal with password issues • Respond within agreed time limits to call-outs • Work continuously on a task until completion (or referral to third parties, if appropriate) • Prioritise and manage many open cases at one time • Rapidly establish a good working relationship with customers and other professionals, such as software developers • Test and evaluate new technology |
| Qualifications: | • Basic knowledge of HTML, CSS, JS • Basic Knowledge of HTTP, Postman, Curl • Basic Knowledge of SQL • Basic Knowledge of VMware • Basic Knowledge of Docker and Containers • Basic Knowledge of Git |
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