Support Engineer

We are seeking IOT Devices Application Support Engineers who are highly motivated, dedicated and innovative to join our engineering team :

 AVL (Automatic vehicle location) support Engineer:

• Installation and Configuration of Bce Devices, Application TCP/UDB sensors and devices script, Database server NOSQL MongoDB and system packages in a professional manner onsite or remotely.

General Job Description

• Troubleshoot and respond to system problems/requests by providing detailed resolutions to supported customers within the predetermined time-frame of the contracted service level agreement.
• Research and identify solutions to software issues.
• Solving urgent onsite vehicle’s issues.
• Effectively document cases clearly and concisely with actionable steps taken in the Ticket System following established procedures.
• Follow through with vehicle’s whose issues are not closed to Identify solutions to work around open issues / problems that are under investigation or pending resolution to the tickets assigned by a Team Lead or Manager.
• Manage own work performance to meet the goals and objectives outlined in individual performance plan.
• Participating in products testing process.
• Work effectively with other support teams and help Desk team to resolve customer issues regarding fast respond, reliability and availability.
• Perform other/additional duties and projects that may be periodically assigned.
• Provide updates of implementation progress and challenges to the team leader on a regular basis.

• Application Support (Exp 1-3 Years)
• IOT experience
• Any object-oriented development language is a must
• Any scripting language is must
• AVL experience is Plus
• BCE protocols knowledge
• Linux knowledge is an advantage for Compliance Solutions support engineer
• NoSQL Server MongoDB knowledge
• SQL knowledge
• Docker knowledge
• Deep knowledge of IoT and cloud technologies.
• Previous Experience as an Online Technical Support Specialist.
• Experience in the Ticketing system is a must.
• End to end services monitoring
• End to end platform monitoring
• Investigate production issues
• Issues classification and reporting
• Capacity assessments
• Develop monitoring scripts.
• Monitoring concepts

Training

• The selected candidates will be trained internally to install and support system