Junior IT Field Support Specialist

Job Description:

• Inspect personal computer equipment.
• Install hardware and peripheral components such as monitors, keyboards, printers and disk drivers on user’s premises.
• Install and configure specified software packages such as operating systems, business applications and other office tools.
• Initiate systems and network troubleshooting and monitoring, and replace defective components as needed.
• Attend unit meetings as required by the hierarchy in order to get informed of new policies and other services related issues .
• Place support calls to network solution providers and other IT support companies as requested by the hierarchy.
• Communicate with suppliers as requested in order to get the necessary support regarding Brand Communication interface and files.
• Team player in the pre-opening phase of new stores.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Record events and problems and their resolution in logs.
• Direct unresolved issues to the next level of support personnel.

• Bachelor’s Degree or Technical Degree in computer science.
• Excellent English Skills.
• Excellent knowledge about MS Office
• Excellent Communication Skill
• CCNA is a must