Professional Services Engineer

Job Description:

• Responsible for installation , setup and configuration of the products to be sold by the sales team.
• Responsible for conducting professional product-oriented and/or technology-oriented training to the customer.
• Responsible for reception of the customer technical requests ( inquiries, problems and claims)then handling these requests through the Vtiger CRM system till the closure of the support ticket.
• Responsible for the documentation of his technical activities (Installation, configuration, commissioning ,training , repair/ troubleshooting) 
• Handling repair cases starting from the customer claims till solving the problem. This includes the local and abroad repair processes.
• Responsible for troubleshooting the faulty products in a professional way and communicating with both the customers and  the foreign suppliers to find out the fault cause and proper way to resolve it.
• Provide the proper support to the sales team by conducting demo sessions ,orientation sessions and technical advice to customers in coordination with the account and product managers.
• Taking care of the service level agreement (SLA) with the customers.
• Provide support to other PSD members when needed.
• Attend local and abroad training , workshops and field trails.
• Conduct internal knowledge transfer sessions within the organization which should leverage the technical skills and knowledge of the candidates within the organization.
• Analyze an interpret test information to resolve problems and writes technical reports.
• Reads technical manuals to learn correct setting for equipment.

• Bachelor degree in communications engineering.
• Good Knowledge of IP networking (CCNA or others networking certificates will be a plus)
• Mobile communication systems and technologies knowledge.
• Telecom Transmission and Access technologies knowledge.
• Good communication skills
• Presentation skills
• Ability to work under pressure.
• Excellent in Arabic and English languages (writing, reading and speaking)
• Good computer skills (Windows, MS package , internet search….) Linux or other OS systems is a plus.
• Ability to travel locally (Inside Egypt) and abroad.
• Ability to work individually or within a team
• Ability to self-study and self-learn when required.
• Men Only – Lives in Cairo – Egypt