IT Help Desk Specialist

 Published Date: September 9, 2021
Job Title:IT Help Desk Specialist
Experience:1 to 3
Location:Egypt, Cairo
Category:IT/Software Development
Description:
  • Maintain helpdesk support and resolve problems to the end user’s satisfaction.
  • Check and respond quickly and effectively to requests received through the IT helpdesk.
  • Check service desk for tickets assigned to the queue and process first-in first-out based on priority.
  • Check configurations, utilities, software default settings, etc. for the local workstation.
  • Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment.
  • Install, test, and configure new workstations, peripheral equipment, and software.
  • Review inventory of all equipment, software, and software licenses.
  • Follow up on issues for escalation and check as appropriate.
  • Coordinate PC setup and deployment for new employees using standard hardware, images, and software.
  • Assign users and computers to proper groups in the active directory.
  • Carry out timely workstation hardware and software upgrades as required.
  • Perform other job-related duties as assigned
Qualifications:
  • B.Sc.  Computer Engineering, Computer Science
Contact:
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Posted in IT/Software Development