IT Technical Support Specialist

 Published Date: September 5, 2021
Employer:Future Careers Middle East Freezone LLC
Job Title: IT Technical Support Specialist
Location: Riyadh, Saudi Arabia
Job Type:Full Time Employee
Category:Information Technology
Description: On behalf of a global client, we are seeking an IT Technology Specialist.
Based in Riyadh and reporting to the Manager of Restaurant Maintenance & Support.
  • Install, configure, and maintain information systems, networks, and associated hardware & software, following technical specifications, to ensure the new stores’ information systems function reliably
  • Identify and escalate situations requiring urgent attention and redirect problems to appropriate resources.
  • Responsible to deploy upcoming technologies as required and upgrade systems whenever required.
  • Responsible to keep store IT devices orientation and systems as per provided standards.
  • Make mandatory periodic visits to assigned stores or whenever required to keep devices in accumulated condition.
  • Make requests and escalation to supervisor in case of hardware replacement and vendor support.
  • Ensure that store systems are fully protected by ensuring that stores have required antivirus, patches, and scans.
  • Communicate with system users; and investigate, troubleshoot, and resolve IT-related problems to resolve user problems quickly and satisfactorily.
  • Configure and resolves issues with hardware, conduct minor repairs where possible, and coordinate with hardware vendors and follow-up as required to coordinate maintenance servicing
  • Connect and configure phones, fax, and the internet to provide connectivity for end-users.
  • Respond to user’s technical questions regarding new stores’ IT systems.
  • Produce system and hardware update reports to the Senior Store Support periodically.
  • Inform superior or relevant personnel if store mishandle IT devices to protect company asset and to have necessary action
  • Ensure approved processes/guidelines are followed during the day-to-day work at all levels.

Qualifications:
  • Bachelor Degree in Information Technology
  • 1 to 2 years experience in technical support
  • Good knowledge of Microsoft Operating Systems, Hardware, and Software.
  • Analytical Skills
  • Communication Skills
  • Interpersonal Skills.
  • Problem Solving Skills
  • Bilingual in Arabic & English
Gender:Male
Education:Bachelor's degree / higher diploma
Experience:Min: 2 Max: 6
Salary:Unspecified
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Posted in Information Technology