Sea Export Executive

Sea Export Tasks/Responsibilities:

• Operational duties include coordination with shippers, truckers, shipping lines and agents for the export of shipments.
• Maintain high work volume with low errors.
• Arranging for pick-up or inland transportation.
• Booking and document preparation (bill of lading, invoicing, export declaration, ISF filing, pre-alerts, etc.)
• Follow-up with tracking and tracing to final destination and data quality requirement.

Customer Service Responsibilities:

• Include maintaining communication with shipper, consignee, carrier and overseas agents throughout the process and choosing proper routing appropriate to the customer’s needs.
• Maintain SOP (standard operating procedures) and customer profiles including key contacts, special requirements, contract rates and preferred routings/services/carriers.
• Participate in quotes for overseas agents as requested.
• Immediately report problems, operation disputes or discrepancies to supervisor.
• Meeting client requirements in terms of data input, and general customer service inquiries related to tracking & tracing.

• Previous experience in Freight Forwarding is a MUST
• Strong verbal and written communication skills, and PC skills.
• Ability to work overtime when needed.
• Willingness and flexibility to learn and work with developments in I.T. operations systems and applications.
• Performing other duties as assigned .
• Ability to back up other colleagues in their absence.