Call Center Executive

 Published Date: September 1, 2021
Job Title: Call Center Executive
Location: Doha, Qatar
Job Type:Full Time Employee
Category:Customer Service and Call Center
Description: About the Job:We are currently seeking an experienced Call Centre In-charge to handle our Call Centre and to manage & guide Call Centre Agents for successfully carrying out various business improvement & customer retention activities for Sales & After Sales Divisions.  The main job responsibilities will include:
  • Managing the Call Centre and guiding Call Centre Agents in their day-to-day tasks.
  • Handling of outbound & inbound calls as per standards & KPIs set.
  • Support business by carrying out various outbound call activities, to increase customer visits to workshop/showroom.
  • Monitor & improve Call Centre KPIs.
  • Conduct Team Meetings to improve concern areas.
  • Train new Agents on various activities handled in Call Centre.
  • Preparation of reports on a daily/weekly/monthly basis.

Full package salary: 4500 QAR per month
Qualifications:
Experience:Min: 3
Salary:$1,000 – $1,500
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Posted in Customer Service and Call Center