Call Center

 Published Date: August 30, 2021

Employer:	LanEx Egypt
Job Title:	Call Center
Location:	Heliopolis, Cairo , Egypt
Job Type:	Unspecified
Category:	Customer Service and Call Center
Description:	Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed. Building lasting relationships with clients and other call center team members based on trust and reliability. Utilizing software, databases, scripts, and tools appropriately. Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service. Making sales or recommendations for products or services that may better suit client needs. Taking part in training and other learning opportunities to expand knowledge of company and position. Adhering to all company policies and procedures.
Qualifications:	Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice. Understanding of company products, services, and policies. Proficiency with computers, especially with CRM software, and strong typing skills. Experience from 1 to 4 years Cairo resident is preferred
Experience:	Min: 1 Max: 5
Salary:	Unspecified
Contact:	Apply

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Posted in Customer Service and Call Center