Customer Service Specialist

 Published Date: August 25, 2021
Employer:AMIDEAST
Job Title: Customer Service Specialist
Location: Dokki, Cairo , Egypt
Job Type:Full Time Employee
Category:Customer Service and Call Center
Description:
  • Maintain a level of proficiency dealing with customers. 
  • Respond to a variety of customers’ requests through offering on-spot information’s and services.
  • Work on the CRM system and deal with extracting different databases.
  • Revise the order of test book, score sheets and other documentation. 
  • Maintain adequate environments to customers especially dealing with furious customers and unpleasant situation. 
  • Promote for and sell AMIDEAST services face to face through walk ins, calls, emails, responding to social media inquiries to achieve customer service sales targets.
  • Sustain AMIDEAST services offered according to our policy and regulations. 
  • Improve the quality of offered services to suit customers’ needs. 
  • Update AMIDEAST templates regularly to determine delivery of valuable information to customers. 
  • Maintain an adequate data entry process to serve different purposes. 
  • Issue various vouchers through CRM registration and paperwork. 
  • Involve in report writing through gathering necessary data. 
  • Perform a data analysis of services and marketing, and customers’ needs to attain a superior delivery of AMIDEAST services. 
  • Participate in different trainings and meetings to enhance the quality of information given. 
  • Independent analyses of various proposals to deliver tasks and responsibilities. 
  • Work on multiple projects while performing in project teamwork. 
  • Handle all AMIDEAST departments’ needs. 
  • Apply evaluation survey to assess customers’ experience for elevation of services. 
  • Deliver an awareness campaign through different communication skills and social media. 
  • Update AMIDEAST brochures and flyers regularly. 
Attend AMIDEAST fairs to present and promote AMIDEAST brand and services. 
Qualifications:
  • Bachelor’s degree and 2 – 3 years of working experience in a related field
Education:Bachelor's degree / higher diploma
Experience:Min: 2 Max: 3
Salary:$0 – $500
Contact:
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Posted in Customer Service and Call Center